Document management

The implementation of the document and case management systems of USER Consulting Ltd. are based on the solutions of the Canadian Open Text Corporation Liveling ECM and the American EMC Corporation Documentum system. Thereby it becomes possible to implement systems best satisfying the given requirements and supporting teamwork for medium and large companies from filing to work process management and comprehensive company-level data, information and knowledge handling
  • FILE MANAGEMENT BASED ON THE OPEN TEXT LIVELINK ECM (ENTERPRISE CONTENT MANAGEMENT)SYSTEMS
  • CONTENT MANAGEMENT WITH THE EMC DOCUMENTUM PRODUCT FAMILY

FILE MANAGEMENT BASED ON THE OPEN TEXT LIVELINK ECM (ENTERPRISE CONTENT MANAGEMENT)SYSTEMS
The Livelink ECM provides a systematic management for electronic documents, the data and information basis available in those documents, as well as the company knowledge base. It makes available all these to the company's employees and organizations by a sophisticated privilege management system.
Electronic documents are followed through their whole lifecycle starting from creation of the document to archiving. In line with company and outside regulations, internal work processes and cooperation are supported by making available the required documents in connection to the respective process steps.
Livelink ECM is well scaleable, the basis of the solution in each case is Livelink ECM Document Management which can itself be used to create efficient, safe document management with the following basic functionality:

  • systematic storage and access of documents
  • attachment of user-defined metadata to documents to facilitate efficient searching
  • classification of documents according to selected criteria
  • qualification of documents based on importance
  • automatic tracking of lifecycle workflow of documents (creation, inspection, acceptance) along graphically planned processes
  • opportunity to use most well-established document creation tools
  • opportunity to attach documents of electronic correspondence
  • tracked version and event management
  • by using Web-based simple and complex search tools, searching according to metadata and full textual search by defining and completing unique search forms
  • multiple, controlled and tracked access during document modification
  • creation of statistics regarding the use of documents
  • collective handling of interrelated documents

By the Livelink ECM solutions, the following can be supported or implemented, among others:

  • company-level filing, document management and administrative system
  • a system supporting management of customer service and complaint documents and related background processes
  • quality assurance system
  • work process automation and tracking system for any regulated company process
  • a system supporting the creation and tracking of manufacturing documentation
  • a system supporting commercial processes
  • authorization and approval system
  • decision support system for the management
  • systems supporting the cooperation of various organizations and workgroups
  • systems supporting project management
www.opentext.com

CONTENT MANAGEMENT WITH THE EMC DOCUMENTUM PRODUCT FAMILY
EMC Documentum content management solutions facilitate the most advanced management of company-level business information. Reception, processing, classification and storage of the most diverse formats, sizes, languages and sources of documents or data in those documents (even in unstructured formats) and strategic information is implemented in a uniform system framework.
Information can be accessed and used in an efficient, controlled and safe manner along the company's own business processes from various applications, by different external and internal organizations, cooperating project organizations or company employees. EMC Documentum optimizes work processes and access to company content, thereby significantly improving efficiency, traceability, security and reducing expenses as well as assisting risk elimination.
EMC Documentum is capable of providing solutions according to the needs and volumes especially required by large companies (e. g. drug development and manufacturing, development and manufacturing documentation of automobile production) and at the same time, it can be applied in all other areas where a large number of documents have to be prepared, kept for a long time and managed according to complicated and stringent regulations. Such is for example the area of public administration, creation of standards and regulations and management of the process of such creation in the steps of creation, opinion-making, approval for the whole lifecycle of the documents.
At the same time, EMC Documentum can be successfully applied in all areas where it has to support company-level document management in a uniform system framework in close cooperation with special company management systems (e. g. SAP), banking, commercial, customer service systems.

http://software.emc.com/products/content_management/content_management.htm